Refund policy
30-day Hassle-Free Returns
At www.avandai.com, your satisfaction is important to us. If you're not completely happy with your order, we offer a straightforward return process to make things easy.
Return Policy Summary
- Return Period: You may request a return within 30 days from the date you receive your order.
- Item Condition: Returned items must be unused, in their original condition, and sent back with original packaging and contents intact.
- Simple Returns: Our customer support team is available to guide you through the return process.
- Applicable regions: This returns and refund policy applies to orders placed within the United Kingdom and the United States.
Quality & Defect Reports
We take product quality seriously and want to resolve any issues as quickly as possible. To ensure we can investigate and resolve quality concerns promptly, any quality-related issues must be reported within 7 days of receiving your order. Reports submitted after this window may not be eligible for a quality-based refund, as we are unable to reliably assess whether an issue stems from a product defect or from extended use over time. If you have any concerns, please don't hesitate to reach out to us right away — we're here to help.
Return Shipping Costs
- Faulty or incorrect items: If your item is damaged, defective, or incorrect, we cover all return shipping costs.
- Change of Mind Returns: If you decide to return an item due to personal preference (wrong item ordered, size not suitable, or no longer needed), return shipping costs are the responsibility of the customer. As shipping is free, no original shipping fees are charged or refundable. Please note that all returns are processed through our international fulfillment warehouse, so return shipping distances may vary. We recommend using a tracked and insured service for peace of mind.
- Refunds: Refunds will always be issued to the original payment method used for the purchase. Store credit is only provided if specifically requested by the customer.
- Restocking Fees: We do not charge any restocking fees.
- Please use a tracked and insured shipping service when returning items. We are not responsible for items lost in transit. Retain your proof of postage until your return is processed.
How to Make a Return
- Get in Touch: Email us at support@avandai.com with your order number and reason for return.
- Prepare the Package: Securely repackage the item in its original packaging, including all accessories, labels, and documentation.
- Send The Item Back: Ship the package using the instructions provided in your return authorization email.
Refunds
- Inspection Process: Once your return arrives, we'll check that it meets our return requirements.
- Refund Timeline: Approved refunds are issued within 7 business days after inspection. Please allow an additional 7 business days for the funds to appear on your original payment method, depending on your bank or payment provider.
Exchanges
Need a different size, color, or product? Contact us and we'll be happy to assist you with a quick and smooth exchange.
Items Not Eligible for Return
Certain products cannot be returned for hygiene or safety reasons. These items will be clearly identified as non-returnable on the product page.
Need help?
For additional details, visit our Frequently Asked Questions page or contact our support team.
Contact Details
Store Name: Avandai
Address: 184 Cambridge Science Park, Milton Road, Cambridge CB4 0GA, United Kingdom
Email: support@avandai.com
Phone: +447458149826
Customer Support Hours: Monday to Friday: 9:00AM - 5:00PM (GMT)
We respond to emails within 24 hours on business days. Messages sent during weekends will be answered on Monday.